Terms and Conditions

Please read our terms and conditions carefully.

By ordering tickets, you agree (on your own behalf and as agent on behalf of all persons for whom you are purchasing tickets or who will be holding tickets purchased by you) to be bound by these terms and conditions. Additional restrictions may apply without notice.

Scottsdale Center for the Performing Arts will not be held responsible or provide exchange, refund or credit services for tickets purchased through third-party sellers.

Tickets purchased between March and September 2012 will be mailed at the end of September 2012. Tickets ordered as of October will be mailed within three (3) business days. Please contact the Patron Services Box Office promptly if you do not receive your tickets in five (5) business days.

Please check all tickets for correct event, date, time, venue and seat as soon as you receive them since there are no refunds or credits.

Please note that the 12 upper box seats (Left Box 11–16, Right Box 11–16) closest to the stage in the Virginia G. Piper Theater offer only partial views of the stage at certain events.

Knowledge of event content and its appropriateness is assumed and accepted by you.

In case of traffic and parking delays, please arrive at least 30 minutes before event start time and earlier if you are picking up tickets at will call.

NO REFUNDS

• Unless an event is canceled and not rescheduled, ticket and fee refunds or credits are not allowed under any circumstances. For example, no refunds will be granted because of inability to attend an event, venue temperature, arrival at the wrong venue, sightlines or event duration.
• Retroactive discounts are not allowed.
• Member pricing is not available online. There are no refunds or credits for price difference if members purchase online.

CHANGES

• All prices, events, artists, programs, dates, show and run times, venues and benefits are subject to change without notice and are not valid reasons for refunds or credits. Every effort is made to inform ticket buyers of any changes via the Web, email and/or by phone. Please check ScottsdalePerformingArts.org for current event information.
• It is the ticket buyer’s responsibility to inform Scottsdale Center for the Performing Arts’ Patron Services Box Office in writing of changes in contact information, including mailing address, phone number and email address. No refunds, exchanges or credits are allowed for events that you cannot attend or missed because of outdated contact information.

TICKET SCANNERS

• Scottsdale Center for the Performing Arts electronically scans tickets for entry into its venues. This process helps prevent ticketing and seating problems that may cause delays or lines.
• The scanning system reads unique barcodes printed on each ticket to ensure that the ticket is valid and to record attendance. When exchanging a ticket, the barcode is deactivated, making the original ticket invalid for admission.

FEES

Tickets cannot be held or reserved at time of order without full payment.

Facility Fee

• A $2.50 per ticket facility fee applies to most orders, including phone, walk-up, email, fax, mail and online orders.
• Fees support operations and capital-improvement projects at Scottsdale Center for the Performing Arts.
• By contract with performers, this charge is assessed separately from the ticket price and is waived only for premier members.

Exchange Fee

• A $6 per ticket exchange fee applies for all exchanged tickets and is waived only for premier members.
• Tickets may be exchanged into most other Center-presented events scheduled from September 2012 – June 2013 up to two days before the original event date. (Subject to availability and restrictions; cannot be applied to memberships or Store purchases; no exceptions or extensions.)
• Exchanges are transacted based on the single-ticket price of the new event/s, and the ticket buyer will be charged the difference for exchanges into higher-priced events. Refunds or credits for exchanges into lower-priced events are not available.
• Only the original ticket buyer is authorized to make ticket exchanges or changes to a ticket order.
• There are no exchanges or credits for complimentary tickets, vouchers, promo codes and other ticket offers.

Reprint Fee

• A $2.50 per ticket reprint fee applies for lost or replacement tickets and is waived only for premier members.
• Any reprinted ticket invalidates the original. Only the most recently printed ticket is valid for entry.

WILL CALL

Tickets may be picked up at Scottsdale Center for the Performing Arts during regular box-office hours only by the ticket buyer with a photo ID that matches the name on the ticket order. Please note the will-call policies for events at the following venues:

• Scottsdale Center for the Performing Arts, Virginia G. Piper Theater, Stage 2 and Dayton Fowler Grafman Atrium:
  Tickets may be picked up at Scottsdale Center for the Performing Arts from the date of purchase until 30 minutes after the start of the event. To avoid delays, please arrive no later than 30 minutes before the event begins.
• Scottsdale Civic Center Amphitheater:
  Tickets may be picked up at Scottsdale Center for the Performing Arts from the date of purchase until 5:30 p.m. on the day of the event. Will call and cash-only ticket sales are available from 5:30 p.m. to 8 p.m. on the day of event at the box office tent located at the Amphitheater entrance at the northwest corner of the Civic Center Library near the parking garage. Tickets may not be available for pick up after 8 p.m. on the event night.
• Celebrity Theatre, Phoenix:
  If your tickets were purchased directly from Scottsdale Center for the Performing Arts, they may be picked up at Scottsdale Center for the Performing Arts from the date of purchase until 5 p.m. on the day of the event, and at Celebrity Theatre after 6 p.m. on the day of the event. (Celebrity Theatre is located at 440 N. 32nd St. in Phoenix, 85008.) Tickets purchased through Celebrity Theatre may be picked up at that venue in accordance with its policies. In case of traffic or parking delays, please arrive no later than 45 minutes before the event begins. Celebrity Theatre parking fee is $5. Cash only.

Please check your email order confirmation or contact Scottsdale Center for the Performing Arts’ Patron Services Box Office promptly to ensure that the event, venue, time, date, seat location and number of will call tickets are correct.

TICKET SCANNERS

• Scottsdale Center for the Performing Arts electronically scans tickets for entry into its venues. This process helps prevent ticketing and seating problems that can cause delays or lines.
• The scanning system reads unique barcodes printed on each ticket to ensure that the ticket is valid and to record attendance. When exchanging a ticket, the barcode is deactivated, making the original ticket invalid for admission.

HOUSE POLICIES

• Entry into all venues requires a valid ticket for each individual, regardless of age, with the exception of outdoor events at Scottsdale Civic Center Amphitheater, where children ages 2 and younger are admitted free without tickets.
• For reserved seating events at Scottsdale Center for the Performing Arts’ Virginia G. Piper Theater, please use the north or south portals as indicated on each ticket. Patrons with seats in rows A–L may want to use the elevator or stairs located in the southeast corner of the atrium to access the lower lobby entrance. Doors open 30 minutes before the event starts.
• The use of cameras, cellphones and recording devices is not permitted in any venue.
• Events begin promptly at the times listed. Late arrivals and those who exit the theater during the event may watch the event on the monitor in the atrium while waiting to be seated at the house manager’s discretion.
• Behavior that interferes with the event or disrupts other audience members or staff may result in removal from the event without refund or credit of the ticket price and fees.

Amphitheater

Scottsdale Civic Center Amphitheater events will be announced in 2012.

• Scottsdale Civic Center Amphitheater is located between the Civic Center Library and City Hall, just a short walk from Scottsdale Center for the Performing Arts. Gates open at 6 p.m.
• Children ages 12 and younger are admitted for half price at most Amphitheater events.
• Children ages 2 and younger are admitted for free. (No tickets required.)
• Low lawn chairs, pillows and blankets are welcome in designated areas.
• A limited number of VIP tickets with Adirondack chair seating and wait service may be available for sale.
• Wheelchair seating areas are available; please call the Patron Services Box Office for more information.
• Food and beverages (including beer and wine) are available for cash purchase inside the venue. Outside food and beverages may not be brought into the Amphitheater (with the exception of water in plastic containers).
• Pets, skateboards, roller skates and bicycles are not permitted.
• Entry points are located at the City Hall parking lot near 75th and Main streets, at the northeast and northwest corners of the Civic Center Library (at parking garage exit/entry) and at the southwest corner of City Hall.
• Will call and cash-only ticket sales are available in the box office tent located at the northwest corner of the Civic Center Library near the library parking garage from 5:30 p.m. to 8 p.m. on the day of the event.
• In case of inclement weather, Amphitheater events may be moved to an indoor venue (either on or off the premises), rescheduled for another date or canceled.